Privacy Policy

DCMS — Dental Chair Management System · Last updated: 9 July 2026

This policy explains what information the DCMS mobile app and service (“DCMS”, “we”, “us”) collect, how we use it, and your choices. DCMS is a maintenance and complaint-management tool used by dental colleges, hospitals and clinics. You use DCMS as a member of an organisation (your college, hospital or clinic), which administers your account.

Information we collect

• Account information — your name, and an email address or student registration number, used to sign you in and to attribute the actions you take (for example, who raised or resolved a complaint). Your password is stored only in a securely hashed form.
• Content you create — maintenance complaints (“tickets”), comments, the chair part you mark, and any photos you choose to attach.
• Operational records — equipment, inventory, roster and maintenance data your organisation manages within DCMS.
• Basic activity — the in-app actions you take, kept as the history and audit log your organisation relies on.

Information we do not collect

• No patient or clinical health data. DCMS tracks chairs, equipment and maintenance — not patients or treatment records.
• No location data, no financial or payment information.
• No advertising identifiers. DCMS contains no ads and no third-party advertising or analytics SDKs.

The camera and photo-library permissions are used only when you choose to scan a chair QR label or attach a photo to a complaint. Nothing is captured in the background.

How we use your information

We use your information solely to provide the service: to route and track complaints, manage equipment and inventory, show dashboards and reports, and maintain the history and audit trail your organisation requires. We do not use your information for advertising or profiling.

How your information is shared

Your information is visible only to authorised users within your own organisation, according to their role (for example, a technician sees the tickets assigned to them; an administrator sees their department). We do not sell your information and do not share it with advertisers or unrelated third parties. We may disclose information if required by law.

Data storage and security

• Data is stored on secured servers operated for your organisation.
• All traffic between the app and the server is encrypted in transit (HTTPS/TLS).
• Your sign-in token is stored in your device’s encrypted secure storage and can be revoked by signing out.

Data retention and deletion

Your information is retained while your account is active and for as long as your organisation requires the maintenance history. You may request access to, correction of, or deletion of your personal data by contacting your organisation’s DCMS administrator, or us at the address below. Deleting your account removes your personal profile; shared operational records (such as a ticket you raised) may be retained by your organisation for its audit history.

Children

DCMS is intended for use by staff and students of dental institutions and is not directed to children under 18.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date above.

Contact

Questions about this policy or your data? Email [email protected].